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Platinum Arrow We are a Rotherham based company that provides a full suite of IT services for home users and small businesses including: - PC Repair and Upgrades - PC Tune-ups - Web Design - Virus Removal - PC Tuition and more! This applies to both desktop computers and laptops.
Served areas
  • Rotherham
Associations and certifications
  • CompTIA A+ Certified IT Technician
Services
PC+Laptop Repair
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We can come to your business place or home and repair on site or alternatively take the machine away to our workshop if the need arises. Here are just a few of the repair services that we can provide:

Hard drive replacement (including cloning of your OS and data)
LCD panel replacement
Motherboard replacement
Memory repair/upgrades
Resolution of Blue Screen errors
Processor replacement
Graphics card replacement
Keyboard repair/replacement
PSU repair/replacement
Battery and power supply repair
Whether your business requires a new or updated website or you need help and advice on promoting your existing site, we can offer an all round service to suit your needs. If you are thinking of setting up a new business we can provide our 360 Startup Service to get you going in double-quick time. We also offer a whole host of IT services for business and home users alike including server moves and installations, PC and laptop repair, tune ups, virus removal, data recovery, home/office tuition and many, many more.
Hi there and thanks for taking an interest in Platinum Arrow. We are an independent IT company based in Rotherham, South Yorkshire and the seed of the business was sown back in early 2008 and by the beginning of 2009 it had grown into a fully fledged company having already published work online by this time.
A computer or laptop is a very finely tuned machine and sometimes just one component failure can cause the whole system to stop working. Platinum Arrow can perform a full diagnostic analysis on your PC or laptop and correct any problems that we find. We only charge for the diagnosis should you decide not to go ahead with any repairs that we recommend but we also have a NO FIX, NO FEE GUARANTEE - what this means is that in the unlikely event that we are unable to repair a PC you will receive no charge (even for diagnosis).
Have you ever wanted to know more about how your computer works but simply don't have the time to do so? Our tuition service is built around you and all sessions are undertaken in the comfort of your own home. You set the criteria for your learning structure and everything is done at your pace - there are no deadlines to meet or exams to complete.
We can offer a full suite of IT services for you and your family that keep your devices running and evrybody safe online. If you would like to know a little more or to find out what else we can offer your family and friends feel free to contact us today on (01709) 820887.
Reviews (36)
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Carla Tennant
Mar 24, 2022
I am very happy with the website Michael designed for my holiday let, it looks fantastic and is very easy to navigate. He consulted me at every necessary step of the process taking the time to answer any questions or queries I had along the way and interpreted my ideas perfectly. Very happy client!
Matt Lowe Design
Feb 14, 2022
Mike at Platinum Arrow is a real rarity these days. He's incredibly hard working, very reliable, friendly, honest, transparent and more than anything. extremely knowledgeable. Every now and then I come across issues that are beyond my fairly limited technical knowledge, and when I do, I go to Platinum Arrow, because I know Mike will have the answer.

If he doesn't he'll go away, do some investigating, and then come back with a solution. Nothing is too much trouble, and he never treats you like a computer dummy. I would highly recommend using Platinum Arrow for pretty much anything IT related and every single person that I have referred their way has been blown away by the quality of their service, many of them turning into long term satisfied customers. Just don't look anywhere else. It's pointless.
Robb Ward
Feb 13, 2022
Excellent service and great value. Mr Deehan managed to recover information from two hard drives that we had thought to be irrevocably lost. Really patient and professional. Would certainly use Platinum Arrow again and would recommend very highly - five star plus!
Sadie Bratt
Feb 12, 2022
Platinum Arrow were initially engaged to provide our charity, Headway Rotherham, with a modern website to assist with our online presence. This was delivered in a very timely, professional manner and since then we have used their other IT services to upgrade and maintain our office PCs (they even helped setup an online backup system to keep our crucial documents secure). We cannot recommend their services enough!
Matt Lowe Design
Feb 03, 2022
Mike at Platinum Arrow is a real rarity these days. He's incredibly hard working, very reliable, friendly, honest, transparent and more than anything.... extremely knowledgeable. Every now and then I come across issues that are beyond my fairly limited technical knowledge, and when I do, I go to Platinum Arrow, because I know Mike will have the answer.

If he doesn't he'll go away, do some investigating, and then come back with a solution. Nothing is too much trouble, and he never treats you like a computer dummy. I would highly recommend using Platinum Arrow for pretty much anything IT related and every single person that I have referred their way has been blown away by the quality of their service, many of them turning into long term satisfied customers. Just don't look anywhere else. It's pointless.
Robb Ward
Feb 01, 2022
Excellent service and great value. Mr Deehan managed to recover information from two hard drives that we had thought to be irrevocably lost. Really patient and professional. Would certainly use Platinum Arrow again and would recommend very highly - five star plus!
James Brailsford
Oct 17, 2021
Michael updated my laptop from windows 7 to Windows 10. Now its like a new laptop. Top job Michael, thank you. He even fixed my internet connection at no extra cost. What more can I say 5***** Job. Thanks again Michael.
Betty Farrow
Sep 24, 2021
Mike came today to sort out an update problem which had left me unable to use my music library, something I rely on as a rehearsal tool for the various choirs I belong to. He was punctual, friendly and best of all, he got everything back in working order, as well as giving me advice on other issues. I would highly recommend him and although I hope things don't go wrong in the future, at least now I know where to go if they do.
Philip Davis
May 24, 2021
Mike runs an A1 service, I was very impressed and the price was very reasonable
Sean Sullivan
Feb 26, 2021
I've been using Platinum Arrow for a number of years now and I won't go anywhere else. Michael is always responsive to my requests for support or assistance with technical issues and home computing management. He is extremely professional and ensures that problems are resolved as swiftly as possible and to a high level of satisfaction. Absolutely first rate.
Darren Hornsby
Feb 23, 2021
Great service offered by Michael. Kept me informed throughout the fixing process. Also great value for money. Would definitely recommend
Bruce Russon
Feb 13, 2021
I contacted Michael seeking advice. He quickly responded and sorted my problem with clear instructions and explanations. It was reassuring to have someone like Michael, who had a wealth of computer knowledge. I would highly recommend Michael to anyone who is in a similar situation to myself. Thank you Michael
David Davies
Jan 15, 2021
Top service, trusted, informative, patient wont go anywhere else now THANKYOU
Andrew Waite
Oct 27, 2020
Michael agreed to look at my laptop and explained the potential repairs it would need. He said it would be no fix no fee. He took it away and the next day he explained that the hard drive was broke and it would need a new one. He put in a new hard drive and reinstalled everything. HD managed to recover the data and gave me the old one back, explaining that although it wouldnt boot a laptop but it could act as a plug in drive. All of this was at a very reasonable price. Would definitely recommend.
Janine Oxley
Aug 01, 2020
Michael has just sorted my laptop out with a great turnaround. My screen went blank and he knew the issue and how to fix. I needed my laptop for my remote working and the service provided was superb. Michael's charges are more than reasonable and I would definitely recommend Platinum Arrow
Pete Jackson
Jul 16, 2020
Platinum Arrow offer a first class service in every way. In my opinion, Michael is the only person you need for IT and looking elsewhere for your services will only get you the second best. I only wish all other companies offered the same level of service as Michael at Platinum Arrow.
Mark McLennan
Jul 13, 2020
Michael, is always there when needed, he has addressed many issues for me as a small business working with much larger UK companies, he has proved his worth in sorting out issues that I don't even pretend to understand, as well as offering service and maintenance. a great service all round and an asset to any business.
Tom Knight
Jun 17, 2020
MIchael D at Platinum arrow gives good, jargon free advice which always works. I have used him dozens of times and he has never failed to solve my problem or address my issues. This includes dealing with siftware issues and hardware repairs. Excellent company - highly recommended.
Mark McLennan
Jun 11, 2020
Michael, is always there when needed, he has addressed many issues for me as a small business working with much larger UK companies, he has proved his worth in sorting out issues that I don't even pretend to understand, as well as offering service and maintenance. A great service all round and an asset to any business.
Pete Jackson
Mar 03, 2020
Platinum Arrow offer a first class service in every way. In my opinion, Michael is the only person you need for IT and looking elsewhere for your services will only get you the second best. I only wish all other companies offered the same level of service as Michael at Platinum Arrow.
Eric Mitchie
Feb 27, 2020
Fantastic, prompt service. First class (as always) at a very, very reasonable price.
Helen
Dec 03, 2019
Platinum Arrow was recommended to me when I had been let down by a previous web hosting company and was left with no email or website for my massage therapy business. Michael very speedily and efficiently got my email and website up and running again. He has since completed building a new website for my business and I'm over the moon with it. I find Michael very patient, friendly and easy to work with and would have no hesitation in recommending him.
Hollie Moore
Oct 30, 2019
Mike was quick, honest and reliable. He sorted out my laptop swiftly and I am over the moon with the service. Would highly recommend and would definitely use again!
Robert Goodgrove
Sep 02, 2019
The best computer service I have ever used. I was informed of the problem, advised of the repair options. I was informed by text or email of the repair progress. The computer is better now than when I bought it 7 years ago. Superb!
Geoff L.
Jun 17, 2015
Excellent customer service, repaired my computer with a replacement graphics card on a rush job. Thanks would recommend to my friends.
Dominic Jenkinson
Feb 07, 2011
I asked Platinum Arrow to look at the search engine optimisation for the website of my building business. Platinum Arrow charged a very reasonable fee and my site is now very high up on the first page of Google, listed on multiple free search sites and many enquiries have been generated. Platinum were very flexible to my requirements and explained the whole process in terms that even a builder could understand. Michael who dealt with my project has continued to provide on-going service and support and I am delighted with the value he has added to our company. I have recommended his services to friends and business associates and will continue to do so.
Danielle Heafield
May 13, 2009
I asked platinum arrow to design me a website for my new business. They clearly talked me through every step, and finished the site quickly and to a very high standard. I am extremely happy with my website and would recommend platinum arrow to everyone.
Anthony Stewart
May 05, 2009
Found this website after being recommended by a friend when I was having some computer 'issues'. Found the website really easy to use, wasnt charged anything for diagnosis and my computer was as good as new for a very reasonable price.
Diane Haswell
Platinum Arrow is always very efficient, 100% reliable and extremely helpful for all IT problems, large and small. Have recommended to all my friends!
Janet Nicholls
Mike is a truly great guy explains everything he’s doing most helpful and very good on the price I would highly recommend him to anyone ...my lap top is like a new one now I also had issues with a old password I had forgot causing problems with my phone and iPad I can’t believe how quick he sorted things I’m very happy with the finished work he did.
Ann Coates
I have been using Michael at Platinum Arrow for a number of years. Due to a disability my husband often gets our computer in a mess.
Michael always gets it working again and treats us with respect and a very professional attitude when doing the job. I know it must sometimes seem a thankless task for him, but his patience and kindness is great. I can thoroughly recommend him and his company for all your computer problem solving.
Karen Stanley
We have used mick for a few years now. He has always provided a reliable, trustworthy, top end service. Manages to sort everything out I throw at him and explains everything clearly. Would highly recommend platinum arrow.
David S.
Had a number of my Laptops & PC's repaired by Michael, I would highly recommend this business, they are efficient and knowledgeable, taking time to explain faults and repairs.
Janine Oxley
Michael has just sorted my laptop out with a great turnaround. My screen went blank and he knew the issue and how to fix. I needed my laptop for my remote working and the service provided was superb. Michael's charges are more than reasonable and I would definitely recommend Platinum Arrow
John Stacey
Absolutely top notch service! Everything explained in easy to understand language instead of the technology speak I have experienced elsewhere.
Angela Jordan
I have used Platinum Arrow on two occasions now, both times because I have managed to get my laptop in a mess. I have received an excellent service on both occasions, my laptop being restored to working efficiently. I highly recommend Platinum Arrow.