Complex Systems was founded in 1996 originally as a software design company. We provided Consumer Credit Management Systems to the finance sector and developed POS and Stock Control software as well as various other projects including webdesign.In 2003 the company concentrated more fully on support providing hardware and software services to business and residential customers.
In 2004 the company became a limited company and in 2005 we moved to a retail outlet in Tewkesbury. From here we continue to provide hardware and software services as well as being stockists of all major components and peripherals. We also still provide web & email services.
Our speciality is in PC & Laptop Repairs right down to component level repairs providing customers with a clear charging structure so that they know at the outset how much the repair will cost.
We were (as far as we know) the first company to offer 5 Year Parts & Labour Warranties as standard on all our PCs from 2005 and from 2008 this became another industry first changing to a Lifetime Parts & Labour Warranty on all our PCs. We believe passionately in our high levels of support and expertise and the Lifetime Warranty reflected our committment to making IT and us as a chosen support company - a simple one!
Served areas
- Gloucester & Cheltenham, Worcester
Highlights and features
- Fixed Fees on most repairs. Lifetime Parts & Labour Warranty on PCs.
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Services
We can repair any issue with your laptop from virus infections or hardware failure down to component level. We are laptop repair specialists. We repair all faults with all makes and models of laptops including down to component level. We also repair Apple devices. We are based in Tewkesbury, and cover Cheltenham, Gloucester & Nationwide and have been trading since 2003. When you want your device repaired right first time - choose Complex Systems - Making IT Simple! We have a new website being launched very soon.
We repair Apple Macbooks & iMacs, Windows Based Laptops & Desktop PCs Down to Component Level. We perform all the usual software repairs, virus removal and OS installs. But what makes us different to most repair shops, is we also repair down to component level. What this means is we carry out repairs to logic boards which is the main circuit board in the modern Macbook.
This will get your device entered on our repair system and you will receive by email and SMS your Repair Ticket Number. Simply ensure your ticket number is included with your repair or written on the outside of the box. You can then drop the device into us in person during our business hours or send it to us at the address below.
We've tried to answer the most common questions below. But, if you have a question and it's not answered below - please do get in touch and we'll provide an answer. We repair ALL makes and models of Windows Desktop PCs, All In Once PCs, Laptops, Apple Desktops, iMacs, Macbook Pro, Macbook Air, Linux PCs and Laptops.
CSD Supports the "Right To Repair" movement and every year prevents thousands of devices from ending up in landfill. This is now trendily called "Green". We believe it is common sense. We carry out repairs to component level at a high standard and cheaper than most manufacturer repairs or the cost of replacing the device.
Videos
CS HPCQ56 HSF CLEAN
Disassembly HP/Compaq CQ56 - Cleaning the CPU Heat Sink
Reviews (33)
Grassy Wanted-Wear
Jun 09, 2022
Chanelle Batstone
May 17, 2022
Michael Jebson
May 13, 2022
Roger Emmet
Apr 18, 2022
Scott Powell
Apr 09, 2022
Fast, fairly priced, and friendly repair centre. It goes without saying that a smaller computer repair service compared to some of the other larger chains such as PC World is usually going to be better for the more personal touch, but CSD Ltd made the process of repairing my PC painless from start to finish. They were easy to get a hold of for updates, provided plenty of information about the fault and PC maintenance, and gave me every reassurance about how my data would be handled securely - benefits you won't find with a larger repair chain. The repair was finished on time as per the estimate given on day one, and the service throughout was excellent.
Jonathan Davies
Mar 12, 2022
Frances Channon
Feb 07, 2022
Steve Williams
Oct 15, 2021
Ticket 1022218 My i7 PC randomly froze so I took it to Complex Systems to see what was wrong. The technician and the communication were good but the diagnostic was to reinstall the OS (which I'd already done). After being told the PC was fixed I left it running overnight and the problem reoccurred. I rummaged around the Internet for a few hours and found that the problem was caused by C-States in the bios. The problem went away after I disabled them myself.
Tony Windo
Oct 05, 2021
Tony Windo
Sep 29, 2021
Barry Townsend
May 07, 2021
Robert Beach
Apr 16, 2021
Margaret Hilditch
Apr 02, 2021
Paul Johnstone
Mar 09, 2021
Great friendly service, my son's Apple laptop screen didn't work, the guy knew exactly what the problem was, then ran diagnostics and confirmed, had the laptop back within 3 working days fully functioning. Couldn't be happier with the service and professionalism, would highly recommend. Being a small local business as well its great to support but also very important to get greats service, Well done
Mark Mw
Jan 15, 2021
Jack Carter
Jul 03, 2020
Rebecca Lowrie
Jun 14, 2020
Tom Mitchell
Jun 04, 2020
Excellent experience after having discovered Complex Systems through eBay. My Macbook Pro Retina 2012, like many, experienced discrete graphics issues owing to poor solder of the graphics power chip. CS repaired this down to component level and kept me updated every step of the way. Fantastic - I hope I use again, but equally hope I won't have any other faulty systems! Thanks & Best Wishes, Tom.
Julia Mitchell
Feb 28, 2020
I own a 14 year-old iMac which runs some old but very useful software which would be extremely expensive to replace. The computer died and I phoned a number of Mac specialists in vain - 'no spares available for a computer of that age.' I took it to my local shop in Tewkesbury and within a week it was repaired and running as well as ever. The cost was very reasonable and service excellent. I cannot recommend the service highly enough.
Eddie
Oct 24, 2019
Mike K.
Oct 11, 2019
As always a Quick, Efficient & First Class Service with complete communications throughout the service process. Steve runs a professional & reliable company that always delivers. If you have a PC, Laptop or Tablet device with issues this is the place to Go. I have no hesitation whatsoever in recommending Complex Systems Direct.
Rosemary Taylor
Nov 09, 2018
Alexandra C.
Sep 06, 2018
Ruth
Jun 21, 2018
Richard Wickham
Oct 11, 2017
I took our lap top in for repair and within one week I had I collected it fully repaired and back working superbly again. Throughout this short journey of repair, I was updated regularly by text, providing all the advice and information needed, and the customer service in the shop by Steve was excellent. I would have absolutely no hesitation in recommending Complex Systems Direct.
Sheila Hendy
Sep 06, 2016
I was very pleased with the help I received when I wanted to change my ‘new to me’ laptop to my account and to have it checked. I was kept informed by text and email as to the progress of the work, which I really appreciated, and when I began using the laptop Steve was very helpful on the phone when I had some basic problems.
N. Sawkins
Oct 21, 2015
Ray Withers
Apr 29, 2015
Phillip Hicks
They certainly know what they are talking about. Totally professional, they listened to my explanation of the fault on Computer, and then I left it with them for any repairs that were required. Computer was repaired in 24 hrs, I was fully informed by the CSD Ltd for each step of the work the did up to completion. You just don't get Service like this theses days, it was a pleasure to be able to use them. I am 100% satisfied.
Derek Day
Repair to an IPad that would not charge. I found Steve very helpful and friendly. I collected the IPad the next day fully charged and working perfectly. The problem was a faulty charger. I felt the service I received was excellent and l was not overcharged for the replacement charger. I would recommend him if you had a faulty phone, tablet or computer.
Judith Ann Harrison
This is the 2nd time Steve has saved me regarding Windows 10 update. I explained that I had important data I needed to save and he took a note of all things I needed saving. I was kept informed via text and email at every stage of repair. This morning I collected my repaired laptop and I'm up and running. I'm no technology expert but everything was explained to me and I'm so grateful. I am 100% satisfied and I would recommend Steve to anyone. There was a free gift I found when I got home too. This just leaves me to say a big Thank You
Russell Wilson
Christina Bryant
Had to have the keyboard replaced on my laptop due to water splashing on the top. Complex systems diagnosed, ordered the parts and repaired it in 4 days and kept me informed via text/email throughout. After the diagnostic test they inform you of the cost and have the option to pull out if you don't want to go ahead. Although I do not have a great deal of experience regarding computer repairs, I thought this was repaired at very reasonable price, I believe they are trustworthy and I would not consider going anywhere else. Plus you receive a free gift on collection and who doesn't like a freebie!!