1-Fix Limited

When we meet new you for the first time, we spend time getting to know how your business operates. This includes finding out the type of issues you may have had in the past, the level of support you feel you need, whether you need extra consultancy or have any up-coming projects that may affect the support requirements.

Once we have a full understanding of what you require, we prepare a support quotation that includes 3 levels of cover. The top level is designed to incorporate remote support, helpdesk services and on-site support visits – all within one affordable monthly cost. This means that you have a full understanding of your IT support costs for the months ahead.

Because we know how tricky it can be picking a new support provider, we’ve taken away the risk.
How? Because we’ve included a 6 month money back guarantee on all of our support contracts. If you’re unhappy with our service and wish to leave, we will refund any monthly support charges you’ve paid up to that point (excluding parts, software or additional services) .

If you're looking for more than just basic IT support for your business, you've found the right partner. We work as an outsourced IT department, providing friendly and efficient daily support for your staff, fixed-price proactive monitoring of all your devices, and, because we get to know your business and staff, we can provide the consultancy and guidance to help you flourish. We offer a full range of business IT services, from desktop and server management up to network design and cybersecurity assistance.

We offer a full range of business IT services, from desktop and server management up to network design and cybersecurity assistance. Our team can become your entire IT resource, or we can work alongside your existing team to add additional skills to your IT department. When my system goes down, it has a really significant impact on my productivity and it's therefore important to get the problem resolved quickly but also correctly.

To enable us to deliver exactly what you need, we provide these services on a project basis, starting with a no-obligation meeting to fully understand your requirements and needs, either in person, by Teams or Zoom, or by phone. We then head off and prepare a quote to match your requirements. This is typically either a fixed-price project quote or a monthly support fee, depending on the type of service you require.

Most of our clients are using our managed service offering, which allows us to work as their IT team or in harmony with their in-house IT resources, meaning we are able to have full visibility of the network, servers and devices and we can ensure that they are security patched and vulnerability scanned.