Amsys Plc

I was very impressed with the customer service I received. All the employees that I spoke to that worked there were all very friendly, good listeners and helpful in answering questions I had to do with the concerns of my device's screen. I was impressed with the length of time it took to received my device back fully repaired. I would highly recommend them.

I arrived yesterday 04/25 at the scheduled time to simply change the battery of my iphone xr, they asked me for 2 hours and after those 2 hours, they asked me for another 2 hours, over four hours, they asked me to come back the next day, and here I am today 4/26, after 24 hours still waiting for my phone, in short TERRIBLE SERVICE!

If I could review without giving any stars, I would. Apple sent me to them, something I later regretted deeply. At first they seem nice, but when you get back to them, take your device, you discover that they've completely wiped clean a full back up drive, and denying it ever happened! I've had to waste my time and money to get what I could back from a back up lab.

Still all the files recovered are in a mess, which leaves me with damage that effects me greatly for years to come (as I am a designer with many important files I created now either corrupted, gone or in a complete and utter mess). Of course nor them or Apple saw anything wrong until I showed them proof. They're horrible, stubborn, and whoever they sent to deal with my complaint tried to make me feel guilty by personalizing a professional complaint. Avoid at all costs. It's not worth it.

Returning a happy customer with a fixed phone today! Special thanks to Andrew for going out of his way to ensure my phone was fixed. Also very happy with the customer service received by the lady who welcomed me at reception, on both occasions offering me a bottle of water to acknowledge and accommodate any waiting time I would have in-store, and was generally all-round a lovely person!

Last week I accidentally inserted an SD card in CD slot I was so frantic but the apple support person was very helpful and explained as this is more 'mechanical' issue if anyone can fix it and remove the previous SD card it's Amysis in Poland street. He booked an appointment for the next day. They were absolutely right! Not only did they remove the SC card within minutes and they didn't even charge me for their efforts. Steve and Paul are clearly very experienced at what they do, additionally are absolutely amazing people too.

The two people at the main desk were equally very friendly, amazing and knowledgeable. Before going in, I was a little intimidated because my iMac is 'ancient' and I have zero tech knowledge so I thought I'd be looked down on, on the contrary, they were all really lovely people. I am pro Apple all the way because of the phone support it offers but now more so after visiting Amysis in Poland Street and meeting Steve, Paul and the others.

For those that didn't know, like myself, you don't need to book an appointment. Simply walk in and you'll be greeted with a smile. Some thing to remember - door number 44 is on the wrong side, meaning odd and even numbers are a little confusing. But when you get yourself in there they'll make up with their courtesy and service.

Popped in to get IPhone battery replaced. Sahara served me and could not have been easier or quicker. Knowledgable, friendly and efficient staff.

I cannot praise Amsys and their staff anymore. If I could rate out of 10, they would be 12. I work down the road and dropped a broken pair of AirPods over on the Wednesday less than 24 hours I was picking them back up again and they were better than when I first got them from the phone company I ordered from. Kieran and the team are quality and as long as you don't lie about the damage to your product they have you with quick and effective service. Don't believe the 1 stars these guys are top quality.

AMAZING SERVICE. Very quick turnaround (they only send to Croydon for repair) and efficient. Kristian fixed my laptop and it was extremely responsive, kind and helpful. I would strongly recommend their service as opposed to Apple stores (their turnaround is 15 days minimum as they send macs abroad for repair). I hope my laptop doesn't need any further assistance but in that case I'd definitely use Amsys again.

What a pleasure to be served in the store. I had issues with my AirPods Pro and was able to get the issue resolved exceptionally quickly. A very warm and welcoming staff and would like to especially thank Katie for giving me a courtesy call to ensure all is working fine. Thank you! Will be seeing you soon!

My wifebooked an appointment to fix her unresponsive iPhone with a morning appointment with this shop. When she arrived they said they had cancelled the appointment (it was in Central London and we live in Zone 4) they said "We tried to call you." I mean seriously! They did try to email but my wife had already left the house. Terrible.

Its very rare I receive customer service that I want to come on and review this quickly. The Kenley branch have provided amazing service, listening to my issue and resolving it as fast as they can. I was in contact with the Apple store team for hours with no real help at all. Got in touch with AMSYS KENLEY and the device was looked at immediately and the process to get it fixed was started within the hour. Great team and really appreciate the help I have received.

I had a great experience with Amsys. My Macbook was not working, so naturally I took it to a couple of Apple stores, as it's still within warranty and they both quoted me a 2-3 week wait time to repair it. They recommended Amsys as an authorized Mac repair service. So I took it in, was seen right away, and had my working computer back within 5 days or so (it probably would've been shorter had it not been a weekend). I had pleasant and friendly experiences with the staff and would use them again in a heartbeat. I highly recommend!

Never ever ever use this lot. They cost a fortune, they take a long long long time, much longer than they say the will, and they damage your computer. When you complain, they fob you off with rubbish excuses which are, basically, lies. I will never use them again.

Turns out my MacBook Pro is just suffering from old age. Alma advised not upgrade but put the money towards another machine! Great & friendly service. Give them a try if you need help.

Fantastic service and on-your-side attitude. Theo not only arranged the parts and repair of my out-of-warranty iPhone 6 (battery fail) within 48 hours but pro-actively made the case to Apple that the repair should be done within a special safety swap out scheme they're running for a certain type of battery problem (ones about to do a Samsung I think) and therefore when I came to collect my phone it was a NEW UNIT and came with a FULL REFUND of the service cost as Apple had picked up the bill! That is customer service beyond what I'd even expect at an Apple Store, and with a lot less queuing! Thank you!!

Fantastic customer service, everything 5stars, Andrew Alves Gouveia, help and advice me in everything i needed, really appreciated everything

After receiving incredibly shoddy service from the Apple Regent Street store, and all their various online support - Dario from Amsys went above and beyond to help me to resolve the fault with my MacBook and did a lot of chasing on my behalf. Thank you : )

What a fantastic experience from the minute I arrived and left was greeted with a big smile from Leon who couldn't have been more helpful !! Nothing was to much trouble I left phoned fixed and a happy cab driver !! The world needs more Leon's top man thank you.

I had a great experience at Amsys in Soho. I was served by Elijah, who was most helpful and knowledgeable. My computer is working perfectly now. Thank you so much!!