Personal Computer Clinic

look no further than Keith for fast excellent service i drop my laptop manged the hinges and lid .Fixed and like new a happy pleasant man recommended with out hesitation

My computer had completely packed up no sign of life even after fully charging. So grateful not only to get my computer back but to also have a fresh look about it with additional software. Thanks PCC fantastic job. Will be recommending you to my friends and family.

Went in here a week or two back as I was missing a few standoffs for a motherboard build and the man working there couldn't have been more helpful. Gave them me for nothing. Will be using this place if anything goes wrong with any of my builds in the future.

My computer had completely packed up no sign of life even after fully charging. So grateful not only to get my computer back but to also have a fresh look about it with additional software. Thanks PCC fantastic job. Will be recommending you to my friends and family. Thanks again.

I've just had a new hard drive installed on my laptop by Keith and Martin at PCC. Based on my experience I can highly recommend them for their professional, courteous and friendly service. All efforts were made to ensure the laptop was returned to me with the same applications and software as before. At no extra charge Keith assisted me remotely at a later date to resolve a printer issue. This is something called 'customer service' which is sadly lacking in many businesses these days.

I've just had a new hard drive installed on my laptop by Keith and Martin at PCC. Based on my experience I can highly recommend them for their professional, courteous and friendly service. All efforts were made to ensure the laptop was returned to me with the same applications and software as before. At no extra charge Keith assisted me remotely at a later date to resolve a printer issue. This is something called 'customer service' which is sadly lacking in many businesses these days.

It's with regret that I leave this review as the guys that run this place were very pleasant. However its difficult to ignore that it cost 30 for an unresponsive keyboard issue to be fixed for over a month with changing weekly deadlines only for the same issue to come back merely weeks later. This occurred between January and February of 2020 therefore I feel I am not being unfair in regards to the problems that came with COVID. ---------- I am unsure how to reply in a thread so I have just added a further explanation onto this review.

I understand this was a while ago, however I did try to contact PCC about the reoccurrence on several occasions throughout the year. Not receiving a response earlier in 2020 was understandable due to the strict lockdowns. However, I did make attempts to email and call by August (I have included a screen shot of one such email), and last attempting to contact in January 2021 to no avail.

As for waiting so long to post this grievance, due to COVID I felt it was unfair to post negatively on delays and a lack of response during such an unprecedented time. But after a while I concluded that the experience simply left me paying just to have the same technical issue.

An excellent service provided quickly at a very reasonable cost. The team have given two old laptops a new lease of life and increased the utility of both. Very happy customer, definitely worth using if you have a computer issue.

An excellent service provided quickly at a very reasonable cost. The team have given two old laptops a new lease of life and increased the utility of both. Very happy customer, definitely worth using if you have a computer issue.

I had a very nasty experience via my laptop and as a result I phoned Frankwell Computers in quite a state! They helped me calm down and also told me what I needed to do. My laptop had to be wiped rebuilt and restored. I can't praise you guys enough for what you've done to help me. I've collected my laptop today and have learned very invaluable lessons! I would recommend Frankwell Computers 💯% I'm so very grateful to you. And any further problems I'll be back!!

It is with reluctance that I am posting a negative review for this company as I try to support local business. However, since I purchased a laptop from this company I have had very bad service. The laptop was very slow from the beginning and I took it back about 3 times and each time it came back as bad as before. Also each time I had to chase it up as there was no communication from Keith Williams, the proprietor.

My husband left messages on his phone but they were ignored. Finally I was told it had been sent back to the manufacturer and after chasing it up again I was told it needed a new hard drive. Clearly it was not fit for purpose when it was sold to me. Also I was told I must have dropped it and it was damaged and I would have to pay over 40 for this.

I refused and when I finally got it back there was no damage and it still did not work properly. I took it back again and again I was left waiting weeks without any communication. I went into the office and asked about it. Mr Williams pretty much ignored me and in fact was quite rude in his attitude. I took the laptop away, very dissatisfied with the whole experience.

The laptop is working but all my photos and some other applications have been wiped. I have since visited another computer service, Salop Technology in The Parade, which I would thoroughly recommend. They sorted out everything that was wrong and were patient and courteous and very helpful. Incidentally Mr Williams also did our switch from TalkTalk to BT but due to an error our TalkTalk account was still live and we have had a large bill to pay. I would definitely not recommend this company to anyone.

Great service again. The computer's interior is now shiny and clean, not a dust-ridden dump. The cooling fan says "Thank you" and so do I!

Fantastic service and perseverance by Keith to get the problem solved! Had an issue on my laptop that proved a bit more complex to resolve than originally anticipated. Keith persevered where I know others would've just given up. Problem solved in the end and I'm very happy with the result! It's great to support local businesses and even better when the service and outcome is 110%. Thanks Keith!

The yearly service I have received for some years now from Keith at Personal Computers has been faultless. Also on the odd occasion when needing IT advice the response has been swift and the result completely satisfactory. Long may the IT assistance and advice I receive continue.

Just had useful, friendly and free advice to sort out a printer problem. I will not hesitate to use this company again for all computer needs, both for purchase and (paid for) problem solving.

Saved the day recently when my external hard drive stopped - salvaged all the data and supplied a new one at a really great price