Sweethaven Computers

George and the team at Sweethaven are second to none - first time fix is the normal - minimising business disruption and down time which both can be considerable cost/productivity burdens. For total business support, value for money and customer journey satisfaction I simply could not ask for more.

I recently went through the interview and selection process for a new role within the company, the whole process was very professional but at the same time relaxed and exceedingly friendly and welcoming.

Fantastic company, staff, and even better customer service! I have used Sweethaven several times when I have had IT issues for my business. Every time I have spoken with the team, I have been spoken to in a very professional and friendly manner. All previous issues have been resolved very quickly too. I have spoken with many MSP's over the years, I must say that Sweethaven are without question, the BEST. They will have my business for many years to come!

Sweethaven have been a tremendous help to us, especially over the last year. Their training webinars have been extremely informative and have helped our remote teaching journey.

Unhelpful unfriendly staff have just refused a credit note because it wasn't signed. Who didn't sign it? Not the first issue we have had with this company: we bought a PC from them recently and the aftercare customer service was very disappointing. We wanted to use a local company rather than going to CurrysPCWorld. Stock choice is limited and their customer service is appalling. Will not use them again.

This is only my first experience with the company so I'm not going to come forward and say this company is terrible. This is purely based off the single brief experience I had. I visited Sweethaven in hopes I could find a solution to a really specific and unique issue I've been having with my dual screen monitor setup. When I showed up at the door, a tall man asked if he could help.

After briefly explaining my issue he said 'probably the refresh rate of the monitor' then walked off. I could see the team were busy moving stock and I would have happily waited for them to finish, but I basically just got shoved away in a matter of seconds. I wouldn't have even cared that much if playing with the refresh rate solved the problem, but naturally, it made no difference. I'm sure Sweethaven Computers is a great company. I just so happened to get the guy who seemed like he hated his job.

I purchased a new laptop from them last year and they were very helpful when i was making my choice with the pro, s and cons of models, just returned to buy more security for the Internet and they are still brilliant with customer service and what they can do.

The guys here are amazing and really know there stuff. PC world said they couldn't fix my laptop as parts were obsolete, Sweethaven fixed it the same day., you do pay a premium for the same day fix (still the same price as PC world wanted but who wants to be without their laptop for a minimum of 2 wks?) Would totally recommend.

Purchased a PC from them recently and was good from start to finish they were helpful really seemed to care. Advice was good and listened to me rather than selling me the wrong kit. Professional and efficient and could not of been happier

Their engineer visited my home because of a computer problem. Their response was quick and they brought with them a spare monitor and I was soon up and running again. At the same time they also were able to improve my Wi-fi coverage, something I had been wanting to do for some time but without knowing how to. Friendly and helpful staff.

If I could give this business a minus rating then I would! I left them my laptop for two months during which time they did not fix the reported problem (laptop stick in reboot). I received very poor service, little information and finally gave up waiting - went in to the store to collect my un-repaired laptop and was not even refunded my initial 35 deposit.

The deposit apparently was to cover the diagnosis - the diagnosis was no different to the information I gave when I left the laptop. No apology for no service. If you would like to waste your money and are in no hurry to have your computer repaired then this is indeed the place to go.

Just popped in to Sweethaven with a laptop issue and was pleasantly surprised to find that they were able to look at the laptop for me there and then. The gentleman patiently waited while my rather slow laptop started up and he then quickly came up with a possible solution which worked. He talked me through everything he was doing and I felt completely at ease with his obvious ability so at no time felt my data or files were at risk.

Although I discovered that I'd never updated my printer, and that was when I changed the ink, and the stupid object told me it did not recognise new genuine refills, therefore requiring me to transport the mechanical objective to Woodhatch Reigate, where upon a likely lad, and there were many of them there, at Sweethaven, managed to restart and print out a test page. All is well now, so well done them.

This is a local computer shop, which builds it's own PC's on-site. This is probably a safer option as these tend to be more reliable. I bought a computer there 10 years ago, and it has not crashed at all, unlike some other items I have bought at main stores. I have reguarly taken my PC in for upgrades and I have always found them to have a quick turnaround.

I have had put in a CD rewriter, more RAM, installed a music-specific soundcard and they have always delivered at a fair price. The customer service is excellent. You can buy a selection of PC software there, but to be honest you can find the same products slightly cheaper elsewhere. You can also buy all the accessories that you may need for items such as your printer(inks, papers, etc) Highly recommended for purchasing a safe, reliable PC or laptop.