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IT Reliance Computer Services Free Call Out and Set-Cost Repair of Apple Macbooks, Imac, Laptops and Desktop machines.
Served areas
  • Retford, Tuxford, Clarborough, Ranby, Woodbeck, Elkesley, Lound, hayton, Clayworth, Rampton, Leverton, Torworth, Ranskill, East Markham, Mattersey
Highlights and features
  • Business IT Support and Training
Associations and certifications
  • Prince 2 Practitioner, MS MCSE, Novell CNE, IBM Trained
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Services
Repairs
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All repairs are done and given a guarantee. Any cost is always agreed by the customer and no work is undertaken that the customer did not want or need.
People
Dale Robinson
IT Director
Having worked within the IT Industry for over 25 years, my detailed knowledge of how to best use IT within a business is unmatched.
We can quickly pin-point any issue, risk assess any changes and plan a practical resolution with minimal down-time.
Any recommendations are based on real-life use of IT and not just the latest fad that may be on the market, and anything recommended is based purely upon efficiency of cost effectiveness.
Reviews (39)
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Seb Taylor
Dec 20, 2021
I contacted Dale as I was looking to change my gaming PC into a new case and while I'm fine with adding fans etc I wasn't confident with moving the entire internals to a new case.
Dale was very responsive, he got back to me almost immediately and a couple of days later my case arrived. I dropped it off with Dale and in less than 2 hours it was ready to go.

It's now all plugged in and running perfectly!
Dale has also helped with advice on potential upgrades to my rig as I'm still relatively new (while slightly competent) to PC gaming having always used consoles before. Once I'm ready to upgrade my cpu and motherboard and such I will definitely be contacting Dale to help! Couldn't recommend his service enough, he didn't talk to me as if I didn't have a clue and he also didn't bombard me with over complicated stuff either. Thanks Dale, I really appreciate your help!
Seb Taylor
Dec 08, 2021
I contacted Dale as I was looking to change my gaming PC into a new case and while I'm fine with adding fans etc I wasn't confident with moving the entire internals to a new case. Dale was very responsive, he got back to me almost immediately and a couple of days later my case arrived. I dropped it off with Dale and in less than 2 hours it was ready to go.

It's now all plugged in and running perfectly! Dale has also helped with advice on potential upgrades to my rig as I'm still relatively new (while slightly competent) to PC gaming having always used consoles before. Once I'm ready to upgrade my cpu and motherboard and such I will definitely be contacting Dale to help! Couldn't recommend his service enough, he didn't talk to me as if I didn't have a clue and he also didn't bombard me with over complicated stuff either. Thanks Dale, I really appreciate your help!
Josephine B.
Dec 06, 2021
I contacted IT Reliance Computer Services after my all-in-one decided to give up and show me the Blue Screen of Death. Dale immediately responded to my enquiry and presented me with some options. Within two hours I was dropping my computer off and, before I had even got home, Dale had assessed the problem and come up with a plan. He waited for my approval - giving full costings - and then within two hours it was completed and ready to collect. It now works better than ever - really good service and so quick and easy. Huge thanks.
Alan C.
Dec 06, 2021
I dropped my computer off in the evening and it was ready the next day and I must say it's never worked so well. I would highly recommend Dale to sort out your problems.
S. H.
Sep 09, 2021
After getting myself in a jam with my iMac I emailed Dale in the morning. He was super quick to respond and was happy for me to drop it off that day. True to his word he had my iMac back in the world of the living that very afternoon and for the quoted price. I wouldn't hesitate to recommend Dale to anyone needing IT support, he is knowledgable, professional and incredibly friendly. What a star!
Lee Smith
Sep 01, 2021
Whilst having a custom gaming computer can be great fun, it can be a pain when something goes wrong as it's difficult to find someone able/willing to fix it. Mine recently stopped working without warning. Took it to a local computer shop who had it overnight but couldn't figure out what was wrong, so tried again and Dale offered to help. He literally had it for a few hours before re-contacting me to tell me he'd sorted it. Recommended a re-load of the OS, which he promptly carreid out and threw in a service for good measure all for £45. Great service and would recommend/will use again
Tom Marsh
Sep 01, 2021
Dale got in touch first thing in the morning after I reported my issue late then night before. I took my machine over to Dale and within a few hours he had identified the issue and gone through the options on how to proceed, giving pricing up front. The problem was fixed quickly and to a high standard. Dale really went above and beyond for me, as I'd been hospitalised with a knee injury and unable to pick up my machine. He kindly returned it to me instead. Highly recommend using IT reliance for all your computer woes.
Lynn Sylvester
Aug 16, 2021
Dale, at IT Reliance Computers has been a God send to me. He is more than competant, always pleasant and helpful. He helped me and my husband complete application for Covid Pass on Sunday, we could not have done it ourselves, too complicated for our age group. Also keeps my Lap top up to speed. Nothing is too much trouble for this lovely man, and his charges are more than reasonable. Highly recommended.
Lee Smith
Aug 04, 2021
Whilst having a custom gaming computer can be great fun, it can be a pain when something goes wrong as it's difficult to find someone able/willing to fix it. Mine recently stopped working without warning. Took it to a local computer shop who had it overnight but couldn't figure out what was wrong, so tried again and Dale offered to help. He literally had it for a few hours before re-contacting me to tell me he'd sorted it. Recommended a re-load of the OS, which he promptly carreid out and threw in a service for good measure all for 45. Great service and would recommend/will use again
Sharon Jackson
Mar 15, 2021
Swapping an old MacBook for a new iMac Dale helped get my new computer set up with Office and repaired and serviced the old computer for resale. He did such a great job at a fair price that I was able to get an excellent price. I will definitely use his services again. Thanks Dale.
James Robinson
Nov 08, 2020
Fantastic service from start to finish. I searched for a local IT expert as I had an issue that needed resolving quickly. Dale saw to me straight away, and gave me a clear plan of what was required to get my situation sorted. My laptop was back with me the next day complete with a new hard drive Installed, a full clean and virus software installed.

He also sorted my damaged hard drive and dealt with the third party for me, my damaged hard drive will be repaired and all information and files saved. Excellent service for a great price. Would highly recommend.
Clara Redford
Nov 07, 2020
Dale offers a professional service with a skill to break down computer terminology so it's easy to understand. He responded very quickly to a late email on Friday night and issue dealt with on Saturday morning. Great feeling to have someone with that knowledge on your side. Thank you Dale for all your support.
Dave G.
May 21, 2020
Was very good, was back with me within 2 days working brilliantly now. Very satisfied
Judith W.
May 05, 2020
Outstanding service. Our screen broke and within 2hrs of contacting Dale it had been repaired and returned. Very convenient to be able to contact Dale virtually any time.
Richard D.
Apr 29, 2020
My elderly parents have been really struggling to set up their home IT - Alexa Echo, Fire Stick TV, iPad, home networking......

Dale from IT Reliance Computer Services visited their home and solved all of the knotty issues, of which there were plenty. Many thanks - would highly recommend
Martyn S.
Apr 03, 2020
Firstly can I just say, I am not very good with technology, in fact I am very limited. The service that I received from Dale was exceptional. He put me completely at ease and talked me through the problem that I had. The problem was sorted later on the day that I took it to his premises. I am very grateful to him and if I have further difficulties, I will not hesitate to contact him.
Jennie Hawke
Jan 04, 2020
I have contacted Dale from ‘IT Reliance’ on several occasions regarding help with computer queries and he always gives a fantastic service. He is very knowledgeable and responds to my messages quickly and nothing has been too much trouble. I recently presented Dale with a list of my specifications for a new laptop and within days he had sourced me the perfect one, all set up and ready to go and at a reasonable price.

He is always polite and respectful when visiting my property and is on hand to answer any further questions I may have. I would highly recommend his company – IT Reliance Computer Services.
Jennie Hawke
Nov 25, 2019
I have contacted Dale from 'IT Reliance' on several occasions regarding help with computer queries and he always gives a fantastic service. He is very knowledgeable and responds to my messages quickly and nothing has been too much trouble. I recently presented Dale with a list of my specifications for a new laptop and within days he had sourced me the perfect one, all set up and ready to go and at a reasonable price.

He is always polite and respectful when visiting my property and is on hand to answer any further questions I may have. I would highly recommend his company - IT Reliance Computers.
Andrew N.
Sep 22, 2019
Fantastic service from Dale. I had a very old desktop computer that had been gradually failing. It then gave up altogether. I was worried that documents and photographs were lost forever. Dale retrevied them and installed them on a new desktop. A laptop was also sorted. The cost was very reasonable and was completed within 24 hours. Dale even contacted me a couple of days later to ensure everything was ok. I can definitely recommend Dale to sort out your computer problems.
Ray G.
Sep 05, 2019
I have used Dale at IT Reliance ever since he set up my PC a few years ago. He is very friendly, reliable, speedy and thoroughly helpful. In addition, his fees are very reasonable. I could not contemplate using anyone else. Thoroughly recommended.
Peter Alliott
Nov 05, 2018
Dale was friendly and helpful throughout. He is very knowledgeable and gave me three options to consider regarding my computer upgrade. He didn't push any of the options but gave helpful information from which to make a decision. Me speedily fulfilled my choice (a new computer) and transferred all the data from my old computer! He is very approachable and I feel comfortable in asking him any post sale questions. I wouldn't hesitate to recommend him.
Nigel Bower
Aug 24, 2018
Once again IT Reliance sorted out my laptop issue quickly and at a good price. This is a 5 star company and I recommend highly. Thank you.
Sam
Aug 01, 2018
Sorted a windows 10 reinstall at literal 15 minutes notice and had it up and running within the hour despite his other obligations.
Helen MacLaren
Jul 20, 2018
I rang Dale as my laptop crashed and I use this for work so I needed it fixed quickly. He arranged to collect the same day and have a look at it. Within a few hours I had a prognosis of what was wrong and a plan in place to fix. All this was done in a really quick time frame. My laptop is better now than when I first bought it!! Value for money was excellent and cannot recommend Dale highly enough.
Alison Leckenby
Huge thanks to IT Reliance for repairing my PC’s black screen problem so quickly and reassuringly this morning and for helping me with up-to-date AntiVirus protection too. I can't recommend IT Reliance highly enough. Dale has helped me out several times over the years, always with a speedy reply, efficient and friendly service and at very competitive prices. He takes time to explain what he’s doing and why and gives me advice and tips along the way too. Thanks Dale!
Carol Wells
Dale came out to sort out a long list of issues we had with a home PC, MACbook and IPad. Couldn't be happier with the help he provided. He got everything sorted in one day and cleared up various problems we had including dealing with data transfer, backups, slow running PC, Macbook connectivity and also provided helpful advice on where to source printer cartridges and other supplies
Erika Drewett
was really happy with the whole service from start to finish. Dale knew within seconds of listening to the laptop that it was probably the hard drive and was correct. He took it away on Tuesday evening and it was back repaired on Wednesday evening. The flexibility of the home appointment times is a big bonus and the price was very fair. I would recommend IT Reliance to others and will definitely call them in future if I have any problems. Thank you, Erika.
Paola Catapano
Fantastic same day service, problem immediately recognized and fixed it within 24 hours. They also provide a full service, so our computer is now fixed, upgraded and as good as new!.. Well, actually better! We thought we would have to spend a lot of money to buy a new computer, but instead we've got everything sorted for just 50 pounds.. Amazing! They even gave us additional free advice about how to optimize our netbook which is now twice as fast! We would absolutely recommend IT Reliance to everybody!
J Wharrier
Didn't think USB stick could be recovered, after contacting IT Reliance the job was done and all fixed within 24 hours. Very good service.
Tracy Rossall
Excellent is the only word I can use to describe all aspects of the service I have received on 2 different occasions. I will certainly be returning should I need any IT assistance. Can't recommend highly enough
Nicola Grayson-Footitt
Dale provided a brilliant service. I had two laptops that needed sorting out (various problems) and after wasting hours trying to sort it myself I admitted that it needed somebody who knew what they were doing. I looked on Retford Information Page for recommendations and contacted Dale Robinson. He provided me with a quote, came and collected the laptops that evening and brought them back the next morning.

Upon returning them he went through everything he had done and made sure that the initial issues were all working before leaving. Great service and a very good price. My only regret is not contacting him before now.
Lennon Sivaruban
I needed malware removing and so he removed the malware and also did a service. He did it as fast as he could and he gave me advice after the buy.Excellent service would highly recommend. I will be using the services again.
Thomas
I contacted Dale at around 18:30 on a Sunday evening. I left a message on his answer phone expecting a reply at some point on Monday however he contacted me within about 20 minutes to ask me how he could help. Soon enough we had organised to drop my machine off first thing Monday morning. I dropped my machine off and gave him an update of the issue, he was friendly and gave him my number to contact me at work if necessary.

Later he called me to tell me he had fixed the issue and I could pick it up whenever. I asked him if he could give my machine a good clean while he was at it and he agreed. I picked it up later that day and it works great and is much quieter than it was before. I had an additional issue which he helped me troubleshoot over the phone and had it sorted within minutes. There was no charge for the over the phone troubleshooting and I was very pleased with the cost of my repairs. I would recommend him to anyone.
Shapes Health & Fitness
Wanted more memory a hdmi port and data from a really old desktop putting on a not as old desktop. Had helpful advice and was advised to get a reconditioned unit as would be cheaper, faster and more upto date. We are very happy with the unit, very helpful and great customer service will definitely use again.
Lawson Main
I had 7 weeks of little or no internet at home and my service provider had failed to identify the problem or provide a decent service level. In desperation I googled local IT help and found Dean. A time was arranged for a home visit and Dean came round after I had finished work which was handy for me. Dean was polite, friendly and very thorough logging each step of his investigation for my service provider.

After just over 30 mins he found the fault and rectified it with a loaned router and cable (where the fault actually was - cable) I was charged £30 which I thought was terrific value which included his time and travel. I would definitely recommend Dean and IT Reliance as a quality plus service which is becoming rarer and rarer these days. Thank you Dean.
Bill Knowles
Many thanks to Dale for giving my five year old MacBook a new lease of life. It took just one day to diagnose repair and service my laptop and make it as good as new and at a very reasonable cost. I will be recommending Dale and his company to anybody that needs any IT work doing.
Dennis Griffiths
Moved from London a few years ago and found it almost impossible to find a reliable computer technician. I couldn't afford to have my time wasted with the computer away for days sitting on a bench with an unknown (probably inflated) bill at the end of the day. Dale was recommended by a friend, and now, I would not go anywhere else. He has done upgrades for me, resolved software issues and carried out mechanical/physical repairs.

The cost has always been transparent from the outset and far less that I had anticipated. I have never been less than over the moon with his skill and professionalism!!! On top of this he is a really nice bloke who is partial to the odd cappuccino and a chat. If you have a computer issue do yourself a favour and ring Dale first. You'll be glad you did!
Margaret Bevington
Needed a big clear out on my I pad to free up space. Dale dealt with this very quickly and explained what he was doing and why. Also took my husband's notebook as it was really slow. This was sorted out and he upgraded the memory, as well as putting in a free virus checker. Can't recommend Dale highly enough. I would not hesitate to use him again.
Philip Sowerbutts
Excellent prompt work on my lap-top when it needed cleaning up. A good, relatively cheap anti-virus system was installed which is giving an adequate level of protection.