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IT Done Right We are a local company based in Pitsea offering full PC / Laptop repair service covering Basildon, Laindon, Wickford and surrounding areas.

Our professional laptop and PC repair service offers the highest quality for all our customers and our goal is to provide the best possible PC/Laptop repair service, fixing any problems that may arise.

We can Resolve any problem such as

Operating System Repair/Install
Laptop Screen Repair
Computer Virus Removal
Spyware and Malware Removal
Hard Drive Data Recovery
and much more

Our friendly staff will run a complete diagnostic on your PC or Laptop. Whatever the problem we aim to get your PC or Laptop back up and running in the quickest time possible.

Purchased a new PC / Laptop?

We can help setting up your new PC or Laptop, install any necessary software you have or supply you with genuine Microsoft Office and Windows operating system keys.
Served areas
  • Basildon, Pitsea, Wickford, Laindon, Langdon Hills
Services
PC Repair
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We can fix most desktop computers. If your problem is software related, we may even be remotely to fix it remotely. Nine out of ten software issues can be fixed remotely. So if your hard drive’s making beeping sounds or your screen keeps freezing, let us know. Our professional, qualified computer technicians will get you working again today.
Laptop Repair
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Laptop gone down? Don’t worry! We are qualified and friendly laptop repair business in Basildon, Pitsea & Laindon that will bring it back to life. We diagnose and repair all laptop issues, from simple fixes to complex recoveries/repairs at outstanding fixed prices.

We’re quick, we’re professional, and we’re convenient. We work evenings and weekends, so you’ll never have to wait for an urgent repair. All our repairs are carried out within 1-3 days maxiumum.
Malware and Virus Removal
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Most malware virus programs are designed to be hard to remove. Malware often embeds itself in windows, hiding its files or modifying system files with its own code. This makes it very hard for the average user to remove; special utilities are often required which can unmask the virus allowing for its deletion. Through years of experience we can remove the infestation without destroying your data. Your data is important; let us do the job.
Software Installation
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There are all kinds of software in the market for each and every one of your needs. Installation and setup can be stressful for those who aren’t techy. However, you no longer have to worry about the installation of the software you need.

Whatever project you’re working on – from building web pages to building football stadiums – you’re going to need the right sort of software to handle the job.
Hardware Updates
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Hardware upgrades that can extend the life of your current computer. When you purchased your new Computer System, it was the latest and greatest, but six months later there was already a computer better and faster on the market. We can help you keep up with rapidly changing technology by performing simple, low cost upgrades to your existing computer.

Call us today to find out how computer hardware upgrade can improve productivity, increase processing speed and keep you on the cutting edge of computer technology without purchasing a whole new desktop system.
Reviews (40)
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Bob Clarke
Jun 08, 2022
As I have said before Ian saved me a lot of time and money. Now my one and only I.T guy. 10/10.
Colin Penfield
Jun 03, 2022
Absolutely brilliant first class service provided by Ian at IT Done Right. Highly recommended
ShepyJay
May 21, 2022
Ian a very helpful man not only done the required job same day i took my computer in even worked past closing to help me install another hard drive can not fault him amazing service
Richard Gordon
May 20, 2022
Hi contacted it done right regarding new keyboard for my laptop urgently as i use it for business daily within 2 hours they called me back with a replacement available dropped it of to them called me on the Sunday to say all works completed and ready for collection price was good work done fine what more can i say will use there services again and would recommend him to friends and family
Darren Mobley
May 08, 2022
Had my daughter's Acer laptop repaired by Ian. He managed to get a new fan for a good price in a week after Acer's own team had had the laptop for 6 weeks with no sign of when they would get the part in. The repair itself took less than a day and it's all still working fine a month later. I would recommend and use this company again.
Benjiman Sparkes
Apr 04, 2022
Absolutely amazing service, friendly and extremely helpful in the process. Ian saved me from a computer night mare for a reasonable price, repaired it very quickly and got it back very soon.
Michael Maynard
Feb 12, 2022
My laptop was dropped off and within 24hrs the issue was identified and resolved. Ian was open about price from the start and kept me throughly informed throughout the whole repair process. He was professional and efficient would recommend going back for any future issues.
Tracy Bridges
Dec 24, 2021
Excellent service, very friendly, very professional. Good value for money. Sorted my laptop out no problem. Dropped it off Wednesday got it back Saturday. Very pleased with work done. Would recommend Ian to anyone who has computer problems. I certainly would use again.
Pedro B.
Nov 29, 2021
Best place to go for any of your laptop repairs in the Basildon area. Great prices and ultra fast service, highly recommended!
Darren Johnson
Nov 28, 2021
I contacted Ian with a Business computer issue on a Sunday afternoon and with in moments had a response, after discussions on the options, parts were ordered and a few days later arranged to drop of the computer, the same day Ian had it done. Fantastic service and a reasonable cost also. Highly Recommended Professional, Thank You. Darren Johnson
Alex Dawe
Nov 27, 2021
Ian responded immediately, had the part ordered the next day and was ready to fit it immediately. The whole process was quick, simple and excellent. I cannot recommend him enough. Thank you again!
Geoff Knight
Nov 22, 2021
Great, prompt service. Advice given was easy to understand. Highly recommended.
Darren Johnson
Nov 12, 2021
I contacted Ian with a Business computer issue on a Sunday afternoon and with in moments had a response, after discussions on the options, parts were ordered and a few days later arranged to drop of the computer, the same day Ian had it done.

Fantastic service and a reasonable cost also. Highly Recommended Professional, Thank You.
Emma Louise Goode
Oct 12, 2021
Ian was so helpful and fixed my laptop same day - 100% recommend!
Maciek Czarniecki
Sep 24, 2021
Very professional and fast service. My laptop got fixed sooner than I thought. I highly recommend.
Tina Brazier
Aug 31, 2021
Ian was very professional and kept us informed all the way. Would highly recommend. Would not hesitate to use again if needed.
Jack Faulkner
Jun 29, 2021
Had trouble getting my computer running after a rebuild that had me stumped . Gave them a call an arranged an appointment an hour later in the day and he quickly had it up and running again and at a fair and reasonable cost . Thanks for fixing it !
Zoe McCauley
Jun 29, 2021
Ian was fantastic, had my laptop in for repair and back to me as quickly as they could deliver the parts needed. Was really helpful and stayed in touch with updates. Great job, reasonably priced and would defo use his service again.
Deb Jacko
Jun 24, 2021
When my laptop decided to pack up i found Ian and read the good reviews so took a chance on him. So pleased i did, he had it working again very quickly and is so helpful. I had to call him today as i couldn't get my emails and he talked me through it. Working fine now. I would absolutely recommend using Ian
Gabby Evans
May 04, 2021
Great service ian ordered part and was done in 2 days-cant thank him enough will definitely use this company again
Alina Bacioana
Mar 10, 2021
I contacted Ian for laptop repair and can say that the service was very good. Ian is very professional, communicative in terms of explaining what it is to do and if something comes up he contacts the client to explain the options available. My laptop was repaired very quickly and am very happy with it. I would definitely recommend his services. The cost of repair is also very good value. Thanks Ian. As I said if I ever have problems I would definitely use your services again.
Angel Lily Rich
Jan 15, 2021
Definitely would recommend Ian. He had my laptop fixed within 2 days! So fast & helpful. Reasonable prices. So happy thanks Ian!
Vikki Robertson
May 13, 2020
Couldn't recommend Ian enough, fast reliable service, very professional and affordable price.
Danny Whitehead
Apr 20, 2020
Don’t go anywhere else this guy is the best around! Fantastic service and price. You will not be disappointed.
Katie V Howgill
Mar 02, 2020
I haven't used my old laptop for years but wanted to get it fixed so my daughter could use it to play roblox etc Ian did an amazing job wiped the hard drive, installed windows 10 new keyboard all for a brilliant price saved me from buying a new one. Would 100% recommend Thank you so much
Melissa Jarman
Mar 02, 2020
Amazing service, really quick getting back to messages and quick service. My laptop is working like new, thank you!
Sean Goffin
Jan 11, 2020
Excellent fast service - Replaced broken screen to my Daughters laptop within 24 hours
Tanya Mansfield
Dec 18, 2019
Repair was completed quickly and communication was great. My laptop runs faster now than it did when it was new!
Jason D Hulbert
Sep 06, 2019
First class service. Amazing under 24hour turnaround fixing my pc. Thank you.
Stevo Barlow
Sep 04, 2019
Brilliant service. Called me back same day was a simple problem but and reliable now working fast as a flash
Carole Wright
Aug 30, 2019
Would highly recommend Ian to anyone needing an efficient and speedy repair. Problem made simple with Ian, screen replacemtn on laptop solved everything, such a relief to find someone who knows what they are doing and at reasonable rates. Would highly recommend Ian to anyone needing an efficient and speedy repair. Problem made simple with Ian, screen replacement on laptop solved everything, such a relief to find someone who knows what they are doing and at reasonable rates.
Karen West
Aug 15, 2019
My desktop was faulty Ian was brilliant and fixed it. Excellent prices, would 100% recommend, Would not go anywhere else. Thank you again Ian
Bob Wollaston
Apr 04, 2019
Have used Ian twice now. Very pleased with the work he did. I had 2 x laptops both corrupted and running slow . I would thoroughly recommend.
Simon Hill
Jan 18, 2019
Ian is a top man, knows his stuff. Bought and old Mac book back to life. Everything A +, his operates the old Apple way for custom service.
Joanne Pulham
Jul 05, 2018
If you are looking for someone to repair your computer, look no further than Ian at IT Done Right. He couldn't be more helpful if he tried. He fixed my computer, in my opinion went above and beyond what I was expecting from the service, and he is such a nice man. His fee was incredibly reasonable considering the time spent on it. Thank you Ian.
Matilda Thomas
Mar 10, 2017
5 stars are not enough for this service. Brilliant would deffently recommend
Stuart A.
Done a lot of business with these guys happy everytime! good service from nice people!
Adam T.
Very friendly know what they are talking about and extremely helpful.
Dorothy Cullum
Brilliant service woulod recommend this firm to anyone who has a problem. QUICK AND VERY HELPFUL ask for Ian.
Marta Podkowa
Service I`v been offered was absolutely brilliant! My laptop is working great, quicker then it ever was and Mr. Ian is also friendly person and replying very fast on messages. I would definitely recommend.