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Genmar Business IT Support Our services listed below represent over 20 years of accumulated knowledge and experience of what serves our customers needs best. Whether you need a one-stop-shop to encompass all your IT requirements under one roof, or a one-off project or service to complement your existing IT team, you can be confident Genmar will provide the best solution.
Served areas
  • Hertfordshire & Essex
Highlights and features
  • Ad-hoc or contract computer support
  • Open Saturdays
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Services
PC and Laptop repairs
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PC and Laptop repairs The guys in the workshop are gifted engineers but also importantly very approachable and great listeners. They can fix almost any IT issue and explain the what and why in plain English too, getting you back online as soon as possible.
Genmar are great at recognising what we need to do as a business to ensure we stay ahead of improvements in technology. They provide service that pre-empts any issues and they offer up suggestions on improvements. Very customer focused and the fact they support local charities means that their values are similar to ours.
Over the last 25 years, we have spoken with many business owners who are putting up with unresponsive & reactive IT support as well as having little-to-no IT & cyber security plan. We made a decision to be different, to provide an IT support package which really listens to its customers problems, fixes them and creates a roadmap for the future.
Our services listed below represent over 25 years of accumulated knowledge and experience of what serves our customers needs best. Whether you need a one-stop-shop to encompass all your IT requirements under one roof, or a one-off project or service to complement your existing IT team, you can be confident Genmar will provide the best solution.
IT Support Price Calculator - Please fill out the below information on your business to see pricing for IT Support. Genmar have been providing IT Support to businesses for over 25 years. You will know that your business relies on its IT far more these days, but its complexity and seemingly endless options make it very difficult to decide on the best route or who to trust.
Successfully providing managed services relies on choosing the best service combination, and managing them in a professional, and above all, proactive manner. Our team are constantly updating our service offerings, making the most of new technology for our customers.
Reviews (20)
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Adam Ribeiro
Jun 09, 2022
Ellis Moore, in particular, has been fantastic! Everyone in the team is great. They are fast, follow up well and deliver excellent customer service every time! They often go over-and-above to sort problems as well. I couldn't be more impressed!
Alex Fleet
Jun 05, 2022
Knowledgeable, helpful and committed to customer care - highly recommend. We have used Genmar for over 5 years to manage all our IT requirements. The whole team are professional, skilled and a pleasure to deal with. During our recent office move we had the pleasure of Charlie being with us for the day to get everything moved and setup. He personified Genmar's personal and can-do approach. If I could afford to have one of the team based in our office with us I absolutely would!
Michele King
Mar 06, 2022
This is an excellent team who always provide first rate help regardless if the issue is big or small
Richard Dunham
Jan 07, 2022
We've been customers of this business for many years. They have kept up the same high standards throughout
Carl Green
Jan 04, 2022
We have been with Genmar for years and their service is incredible! all the boys at Genmar are very helpful and they always seem to sort out any IT related issues.
Lee Hunt
Sep 24, 2021
Genmar Always helpful as ever. Easy to communicate with and have a lot of patience with someone that is not that IT savvy. Highly Recommend
Rhiannon Blake
Sep 13, 2021
We have used Genmar for several years and have always found them to be incredibly helpful, very responsive to any issues and go above and beyond for their clients. Thank you Genmar from everyone at Accuro
Cyril Upton
Aug 31, 2021
Anyone person of the team has always served me with understanding and patience no matter the problem I was having at the time. I highly recommend Genmar to anyone wanting first class service.
John McArthur
May 28, 2019
I have been using the services of Genmar for the past 3 years and I could not ask for better or more courteous service. Charlie Rose is a pleasure to do business with, always cheerful and helpful. Fully recommend this company for all your IT problems.
John McArthur
Mar 19, 2019
I have been using the services of Genmar for the past 3 years and I could not ask for better or more courteous service. Charlie Rose is a pleasure to do business with, always cheerful and helpful.
Renee Friend
Oct 14, 2018
Extremely helpful, knowledgeable, patient friendly staff, all essential requirements when explaining basics to a non technical customer, me, highly recommend.
Penny Brooks
May 27, 2018
Went to Genmar for first time last week - daughter suggested it. I am probably the most least IT knowledgeable person ever - so not my thing - so not something I was looking forward to doing, but I was not made to feel 'embarrassed' by this. I was treated with great respect and in a friendly and courteous manner. And my laptop was sorted. Definitely go back again.
Liz Murphy
Oct 25, 2017
Was recommended Genmar when I was on the hunt for a new personal laptop or a fix for my old one. Being a complete technophobe I was worried I'd be confused but the guys took the time to help me understand what was wrong with my old system and then talk me through my requirements for a new one - even saving me money when I believed I needed to buy a popular brand of system when in fact, there was a freebie available to suit my needs.

Ended up choosing to purchase a refurbished laptop which they uploaded all the software I would need to and got a call this morning to say I could pick it up.

I'm now writing this review on it and I couldn't be happier with the service I have received so far and I am confident, should I need them, they will be on hand to assist again. Fabulous end to end service that I highly recommend. I even understand a bit more about computers now!!
Fran McLaren
Apr 30, 2016
Not being very computer savvy I found myself in a bit of a pickle when my laptop decided to die on me. I found Genmar through Google and gave them a ring. From the outset I found them to be very professional, friendly, informative and supportive. I also found their charges to be very reasonable. My laptop was returned to me good as new! Many thanks!!
James Haigh
Friendly, professional service throughout. The team were able to fix our issue quickly and we've had no problems since. Highly recommended.
Danny Worrell
I find Genmar to be very easy to deal with. They resolve complicated IT issues very quickly as there is always an expert in each field on hand. Good guys to deal with and cost effective when compared with other companies I've used.
Robert Groves
Called in after a problem with my laptop, they identified fault then repaired and collected within 4 hours. Great service from the guys in the workshop and thankyou for quick turnaround. Definitely use again.
Alex Fleet
Genmar have completely revolutionised my company's IT systems and processes. We now have robust systems all supported by a friendly, helpful and knowledgeable team. I wouldn't hesitate to recommend them to anyone that needs the reassurance of knowing their IT is sorted.
Caroline Hardcastle
We had been trying to buy a new laptop for the last year and after finding the large stores unhelpful a friend recommended Genmar. We visited last Saturday and were soon in the capable hands of the extremely knowledgeable, polite and patient Dean. What a star he proved to be! He soon found us the ideal new laptop and explained how if we took in our old one he would transfer everything onto the new one - this had been our greatest worry.

We went back late afternoon today after taking our old one in this morning and everything had been transferred with no problems. He then spent some time explaining everything about the new laptop to us and answered our many questions patiently - he is absolutely brilliant and we cannot thank him enough. We will certainly recommend Dean and Genmar to our friends and colleagues.
David Mitchel
I wanted to recommend Genmar and Reece Williams in particular who dealt with my issue promptly and waited to ensure all issues had been resolved. Would highly recommend.