Eugene Gardner graduated with a Computer Science degree in 1983 and has worked in the field ever since. Initially contracting to large corporations worldwide, Eugene returned to England in 2002 and set up 1ComputerCare to provide help in plain English."In the year to 5th April 87% of my work came from repeat business and word of mouth referrals. I try to concentrate on knowing each client's setup so that I can give the most relevant and technically up-to-date advice. I offer 30 minutes remote support a month free to encourage questions that are not really worth paying someone to answer. I encourage prospective clients to look at the names in my testimonials at http://www.1computercare.co.uk/testimonials.htm to see if there is a trusted friend whose opinion can be sought."
Served areas
- 10 mile radius of Tunbridge Wells for no callout charge
Highlights and features
- No fix - no fee - no VAT
- At your home or my workshop - no local callout charge.
Associations and certifications
- British Computer Society - chartered member.
- Microsoft Certified Professional.
- Loan computers usually available.
Follow us
Services
Component Repair
Report
Thank you for considering 1ComputerCare for your computer's repair and maintenance. My aim is to provide a level of support and service that encourages repeat business and referrals. Where it is not possible for a complaint to be resolved, the client will be given a clear explanation in writing. The client will also be given a copy of the Buy With Confidence customer feedback leaflet and advised that they can contact the Trading Standards Service if they wish to do so.All actions taken regarding a complaint, including letters, telephone calls and site visits, will be recorded in the complaint log, which will be reviewed on a quarterly basis.
Please look through here to see if you recognise a name, that person may then be approached for a personal reference. Once again Eugene has responded quickly to my email questions (on a bank holiday!) with helpful and complete answers. I had been getting some warning notices from Windows that meant nothing to me.
Your comments - both favourable and not, will be much appreciated to help me know where I am succeeding and where improvement is required. If you have a comment to leave as a testimonial viewable by others, please type it here. Please briefly summarise the work done and include what you appreciated most about the service received. While not absolutely necessary, adding attribution does give your comments more significance.
If the scope of the work is clearly definable at the start of a job, clients may choose a fixed price (examples below) before the start of the job. Otherwise a variable time based rate, perhaps with a pre-determined maximum, will apply. The variable rate is 40 an hour for workshop based jobs or 50 an hour for work undertaken at the client's premises.
Reviews (18)
Sarah Parry
May 15, 2017
Keith Hayes
Sep 11, 2015
I wish I knew as much about computer technology as Eugene. Fortunately Eugene can access my computer and improve its performance remotely and never seems to mind that I don't understand the technology. He's already supplied a terrific laptop to match my requirements and now it seems I am destined to have the fastest internet in the Wild West (of Tunbridge Wells) by buying a better modem. Eugene, you provide an excellent service as always and we thank you very much for this!
I was only irritated by my lack of understanding in the technology, and appreciated your early help and ability to access my computer remotely. I was grateful that you also came to our house to diagnose the problem.
I was only irritated by my lack of understanding in the technology, and appreciated your early help and ability to access my computer remotely. I was grateful that you also came to our house to diagnose the problem.
Anne Thompson
Jul 21, 2015
Humphrey Jenkins
Jun 03, 2015
'A Safe Pair of Hands' I haven't kept a history of the work that Eugene Gardner of 1ComputerCare has carried out for me over many years, so I can't say how long I have been using his services. What I am sure of, however, is that like the rising sun, his technical expertise, courtesy and patience is the one thing you may be absolutely sure of. I don't consider myself to be an absolute dummy when it comes to IT matters but then I'm no expert either.
When IT things go wrong (as they do) I'm prepared to 'have a go' myself in the secure knowledge that Eugene is around even if I screw things up! The only downside to 1ComputerCare is that he takes Sundays off and sometimes even takes holidays! Long may the Company last!
When IT things go wrong (as they do) I'm prepared to 'have a go' myself in the secure knowledge that Eugene is around even if I screw things up! The only downside to 1ComputerCare is that he takes Sundays off and sometimes even takes holidays! Long may the Company last!
June Reading
Apr 23, 2015
Alan Beal
Feb 27, 2015
I would just like to say how pleased I am with the new computer you have provided. Your personal supervision of the specification required was much appreciated. My computer now includes all that I require and not a package of unwanted features. It is a pleasure, in this day and age, to find someone that does exactly what he says he will do.
Coral Moore
Nov 11, 2014
Giles Horner
Nov 04, 2014
David Newcomb
Apr 25, 2014
1ComputerCare has been looking after us and our computers for the past decade and we could not be happier or more grateful for the excellent 10/10 service we receive. It is a huge comfort to know that, whatever the problem, Eugene will be there to resolve it speedily and without fuss. We feel very privileged to have found such an expert to look after us. We have recommended 1ComputerCare to our friends who, in turn, have been so pleased that they then recommended its services to their friends. That speaks volumes.
Eric Brannan
Mar 10, 2014
Linora Bennet
Eugene never fails to amaze us. His professionalism and expertise are without equal and the speed with which he has remotely fixed my PC is just unbelievable. Last evening after business hours, I stupidly clicked on a pop-up on Facebook (Melania Trump sues for divorce! - could YOU resist?) and the computer froze with a loud voice message giving a number to call. I didn't, but left a message for Eugene requesting a call-back. He did this morning at 9am, and the PC, controlled remotely by Eugene, was fixed by 11. A complete star.
Faith Timmis
A wonderful service which takes away the stress of computer ownership. We would be lost without Eugene's help and guidance through the minefield of technology. Eugene has provided us with a computer, security, phone line advice, a personal email address, servicing and answers to queries for several years for which we are extremely grateful.
Francis Trew
Eugene at 1computercare responded immediately to my request to investigate a printer problem, to update security and to test that file backup and retrieval was working correctly by remotely accessing my home PC. I much value his considered and practical approach. He also gave me helpful detailed advice on password management through his useful newsletter and blog.
Philip Meredith
Margaret Davies
Bonnie Newcomb
I cannot recommend 1ComputerCare more highly. Eugene is always there to sort out computing problems for us: we would be lost without his great knowledge and competence. While the media and friends were recently full of horror stories on traumas following upgrading to Windows10, Eugene did this for me seamlessly. My latest aggravation has been with my laptop refusing to send my printer the command to print.
On the internet we found that we were not alone: others had experienced the same problem and had been unable to resolve it. No problem for Eugene: my printer is back in action! Eugene has been our computer 'guru' for many years and it is a great comfort to know that he is there should we need help. We count ourselves very fortunate to have met him.
On the internet we found that we were not alone: others had experienced the same problem and had been unable to resolve it. No problem for Eugene: my printer is back in action! Eugene has been our computer 'guru' for many years and it is a great comfort to know that he is there should we need help. We count ourselves very fortunate to have met him.
Angela Mountain
Joan Knight
I can't say enough how thankful I am that I have Eugene looking after my computer for me. His professional and friendly help is outstanding. No job too big or too small - they will all be sorted. Keeping me up-to-date with the changes that come along. My Bitdefender security had run out. The old one had to be deleted and the new one installed. It didn't turn out to be an easy job this time, but Eugene got everything straightened out finally, as I knew he would. It is a relief to me to know he is there to turn to.