DTec Computers

These guys were super helpful, efficient and courteous. They have fixed my problem with ease and super quick at a really good price! Will certainly use them again if needed! Thank you!

Had a problem with my email. They did a diagnostic proved computer ok, included it as part of an annual "health check " when installing Bullguard. No charge. Have been with them 4 years now. Brilliant for computer dinosaur like me.

Very impressed with this company, Took my desktop computer in to them on saturday afternoon just before they closed for the weekend as it would not boot up just got a blank screen, Phoned up tuesday morning no fault found, No Charge made all working fine, Possible unfinished update the cause. Many thanks will use you again if a problem arises, Regards Derek

Friday last I bought an Epson XP-4100 printer from the Carlisle branch. It is a fantastic bit of kit which exceeds my already high expectations of the Epson brand. Buying from a small local business is a far better experience than the national stores ("you'll be needing 3 years insurance.") or the faceless Internet. These guys know their stuff and I'm really pleased that a friend had the kindness to recommend DTec to me. Thank you.

Very friendly and quick service. Ordered PC yesterday pm, delivered this morning including the upgrades I wanted. Many thanks guys.

Needed a replacement laptop lead. Correct one delivered next day, after just a quick query about which one and then online order. can highly recommend thank you

I purchased a gaming computer here for my sons birthday, they provided me with great advice on what i might need to play his games. A couple of days later i needed some help getting the sims game to work i gave them a call and they went into my new computer remotely and got it sorted. I asked how much i owed for this but they said it was all part of the service. My son couldn't be happier with his new computer.

Fitted a new hard disk in super quick time. Excellent service.

My husband took his desktop computer in to be repaired great prompt service was ready to pick up he next day would definitely recommend

I used to shop here for PC parts all the time, and until now was happy with their services, but recently my mother took her PC for a repair to the Carlisle branch, where she received a replacement hard drive, she was charged 150, i thought this seemed expensive, so after sourcing the exact model of hardware online, i found it to be worth roughly 25-30, now transferring the data over and swapping the hard drives out is a 10-20 minute job max, i know this because i've done in my own computers, so they charged 120! for labour?

I'd love them to try and justify that. I just wish she'd have came to me first, could have saved her a whole lot of money. Personally I feel like they took advantage of my not so tech savvy mother, sorry to say i will no longer be recommending their services anymore.

These guys are amazing got my son a gaming pc for Christmas, the doughnut I am didn’t realise it didn’t have WiFi messaged them through Facebook, one of the lads went down to the shop and brought me what I needed on Christmas Day. Can’t thank them enough made my special wee mans Christmas. Thanks guys

Thank you so much for fixing my laptop! Fast friendly service it’s so much faster too!

Just to say that on Monday Mark in Penrith was brilliant in helping me with Win10 problems on a new computer. He was really friendly, professional and interested in helping to sort out my problem. Later in the day, he phoned to say that it was sorted. Terrific service with a smile. He is a great ambassador for DTec and I will definitely go back to see him for any other problems I have. Thanks Mark.

Very friendly shop, provide you with all the answers, easy to ask questions. The pricing seems good too. I rang them once and they were easy to talk to on the phone. All in all, good service, friendly, experienced staff. I would recommend.

Thoroughly recommend this company,
They have helped and advised me at no extra cost. Very friendly people. Definitely recommend. Thank you

Brilliant, quick and efficient service and built a 'to spec' computer for my daughter within days, she is absolutely delighted with it. Thank you

Had a panic when my laptop wouldn't turn on, so rang Dtec & hot footed it straight there for them to have a look at. After a quick check they realised it was a faulty battery that was stopping it from powering up. Excellent customer service & a very quick diagnosis. This is the sort of service most places can only dream about & I can only say that I am very happy for the quick fix. Well done guys

My old pc was time expired and based on reviews went to D Tec in Carlisle to replace. Great service with no pressure and a seamless transition to a new computer was the result. Have the added reassurance that these guys are there if I need them. Excellent value is the cream on the cake!

Great event last Saturday. Nice staff, good organization and nice prizes. I was really impressed by how everything turned out alright in spite of the amount of the people in a small place.

What a find these guys are amazing. I am useless with computers the staff at dtec are wonderful they answer all my questions.

Thank you to Kevin for efficient, friendly service when sorting our laptop. Highly recommended.

Excellent service from professionals who care about the service they provide.

I again had cause to contact DTec, this time it was my Epson printer spilling blue ink. I did not purchase the printer from DTec. Kevin at DTec immediately got onto Epson and arranged a warranty replacement. Later on there was some hassle from Epson, but Kevin sorted them out and did so to my best interest. This was service above and beyond the call! Thanks to DTec I got up and running without undue delay. Incidentally, I like their new store re-fit.

I took my poorly PC in to DTec in Penrith last week and the customer service has been excellent - great advice from Mark and Geoff, both of whom really know what they're doing. Doesn't look like my PC can be saved and they were concerned to make sure I didn't throw away my money on expensive repairs which might not work - I'm really pleased at how helpful they were and how they rang me regularly to give me updates.

Excellent service. Extremely knowledgeable and very quick. Prices fair with no charge where no problem found even though time spent looking.

The best place to take your computer, iPad etc, service spot on, Mark you a star- Dtec Penrith

Quick but more importantly a honest service received from DTec. I would highly recommend and I will definitely be using their service again.

Fabulous! I have been going to the shop in Penrith for years and the service has always been of a high standard. Recently I took my laptop in on Tuesday and they rang the followong day to say it was ready. Well done DTec and thank you!

Kev, you’re a star!!!
I’ve used computers for decades – work and personal – with few problems. Been a customer at DTec Carlisle for some years and they typify the advantages of a small local business over the big national chains – you know them and they know you. Bought a couple of laptops, a printer and various ‘odds and sods’, with consistently great service.

But recently I’ve had a fright – apparent security threat on my computer for the first time ever! The advice and support I had from Kev was magnificent. He had it all sorted out and I can’t thank him enough. DTec – you have a Good Guy there – look after him!

Great even on Saturday, very well organised with a large amount of prizes given away. Saw some things on display which caught my eye so will be returning soon in order to purchase. Thanks for the great day guys.

Excellent service and good value for money. The fact that they will investigate and diagnose laptop issues free of charge so that you can make the decision on whether to proceed with a repair or not, is simply outstanding!